Refund policy

Every TechThreads piece is made to order for you. Because each item is produced after you purchase it, we handle returns a little differently from a traditional retailer.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or is not the item or size you ordered, email techthreads@customercontact.com within 30 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund to your original payment method at no cost to you. You do not need to return the item.

Size and fit

Because items are made to order, we do not accept returns or exchanges for a change of mind or an incorrect size choice. Please review the size chart on each product page before ordering. If you are unsure, email us and we will help you choose.

Lost or undelivered orders

If tracking shows your order as delivered but you have not received it, or your order has not arrived within 30 days of shipping, contact us and we will work with the carrier to resolve it or send a replacement.

Cancellations

You may cancel an order within 12 hours of purchase for a full refund, before it enters production. After that, the order cannot be cancelled.

Refunds

Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take additional time to post the credit.

Contact

Email techthreads@customercontact.com with any questions about your order.